Utility Cloud/Plug

KEDB

• Miissing Bills/Accounts/Statements
• Add Meters to a Site

Account Management

• How to enable or Disable an Account?

General Queries

• Utility Cloud/Plug - Enabled Providers
• Plug : ConEd Third Party Portal
• Account/Credential Status issues
• Could you provide an example site with site name, site code and site number?
• Can a meter exist without a site information?
• Site Number

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Data Model: Service Type

• Water and Sewer Service
• Fire service
• Electric vs Lighting Services

Sandbox

• Testing API in Dev Environment
• Updating Credential using GET function in sandbox environment
• How do you get a demo/dummy utility credential to enable testing & setup demo environment?
• Sandbox

API

• Locating API token
• How to delete credentials and associated statements via API?
• Does the MODIFIED_STATEMENT event type relates to changes in billing or consumption?
• Does Arcadia send only one webhook event at a time, or is it possible to receive multiple events simultaneously?
• How can you increase length of webhook URL ?
• Webhooks Configuration

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Files Module

• Unprocessed Invoice

Missing Invoices

• Missing Historical Statements for Account
• Partial Statements

Credential Submission & Management

• Security Questions and Login Failures
• How do you enable "TRUE/FALSE" on Credential and Account Level?
• How to delete credentials & statements and upload again?
• Data Deletion from Product Demo
• Duplicate statements
• Credential Problem/Unable to reach to the account information

See all 7 articles

Console/Connect

• URL Structure - Update URL
• How do you link a site to a credential?
• How does password access work at an Admin_User level?
• How do you check for sub-accounts and summary accounts?
• Locating the organization Id