Utility Cloud/Plug

KEDB

• Add Meters to a Site

Account Management

• Bulk Request for Guest Access
• PG&E Guide to grant access to additional people
• PG&E Guide to Link Additional Accounts in your name
• PG&E Guide to Complete Re-Registration
• Guide to Onboarding and Re-Authenticating PG&E Credentials Using the Plug Dashboard
• How to enable or Disable an Account?

General Queries

• Arcadia Status Page – Service Availability & Downtime
• Credential Submission Error
• Status and Status Detail Descriptions
• Pre-checks Before Raising a Zendesk Ticket
• status - INVALID_CREDENTIALS
• Status - MULTI_FACTOR_AUTHENTICATION_REFRESH_REQUIRED

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Data Model: Service Type

• Water and Sewer Service
• Fire service
• Electric vs Lighting Services

Sandbox

• Testing API in Dev Environment
• Updating Credential using GET function in sandbox environment
• How do you get a demo/dummy utility credential to enable testing & setup demo environment?
• Sandbox

API

• Locating API token
• How to delete credentials and associated statements via API?
• Does the MODIFIED_STATEMENT event type relates to changes in billing or consumption?
• Does Arcadia send only one webhook event at a time, or is it possible to receive multiple events simultaneously?
• How can you increase length of webhook URL ?
• Webhooks Configuration

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Files Module

• Bills Submitted via the Files Module Do Not Have a Credential ID
• Unprocessed Invoice

Missing Invoices

• Missing Historical Statements for Account
• Partial Statements

Credential Submission & Management

• How to update username2 and password2 for security questions
• Security Questions and Login Failures
• How do you enable "TRUE/FALSE" on Credential and Account Level?
• How to delete credentials & statements and upload again?
• Data Deletion from Product Demo
• Duplicate statements

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Console/Connect

• URL Structure - Update URL
• How do you link a site to a credential?
• How does password access work at an Admin_User level?
• How do you check for sub-accounts and summary accounts?
• Locating the organization Id