MFA Authentication in Arcadia’s Dashboard:
To ensure uninterrupted access and facilitate Arcadia’s continued data retrieval from Exelon accounts, we ask customers to authenticate their existing Exelon credentials one time in Plug to disable it. Please follow the instructions below to authenticate your credentials on the Plug dashboard.
Steps to be Followed to Complete the MFA Verification Process :
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Login & Select MFA Impacted Exelon Credentials: Log in to the Plug dashboard and proceed to the “Manage credentials” section. The affected credentials can be filtered with
Provider name == ComEd, PECO, PEPCO, BGE, Atlantic City Electric, Delmarva AND Status detail == Multi-factor authentication refresh required.
- Initiate the MFA workflow: Select a credential and click the “Retry MFA Verification” button in the credential details page.
- Verification Method: Choose an MFA verification method to receive an MFA token via either "Email" or "Text" and click send verification code.
- Enter a Verification Code: Input the verification code received on the selected verification method.
- Opt-Out of MFA : On the same page, toggle the "Opt out of MFA" button to consent for Arcadia to disable MFA for the credential on your behalf and click Submit.
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Connection Established : You will be shown a successful connection message: “Your Utility account has been authorized and your utility data is now connected”. Please close the dialog box
- MFA Process Completion: The status detail for the credential will change from "Multi-factor authentication refresh required" to "Data extraction in progress" and then in a few minutes to “Connection success”. You can see the MFA opt-out status field should be now showing success.
Please be advised: when you login to your utility account next time, you will see a pop-up asking if you want to enable Multi factor authentication for your account. Please select “Never show again”.
Need Help?
If you encounter issues during the rollout or would like guidance on adapting to MFA, please reach out.
- Contact your Account Manager or Customer Success Manager
- Email platformsupport@arcadia.com
- Report issues directly via Zendesk
We’re here to support you every step of the way and welcome any feedback that helps improve your experience.