Exelon MFA Plug Dashboard: Customer guide

Introduction

Arcadia is introducing a secure and seamless update to how the Plug dashboard connects to your Exelon utility accounts. This guide walks you through a quick, one-time MFA (Multi-Factor Authentication) verification process that ensures your Exelon credentials remain active in the Plug dashboard without repeated MFA refresh prompts. 

Once completed, Plug will securely maintain your utility sessions — allowing uninterrupted access to your billing and energy data.

This process takes just a few minutes to complete and follows the utmost security standards.

Step-by-Step Guide

A) For adding a new credential

1. Login to Plug Dashboard
   • Go to the Plug dashboard.
   • Use your Plug credentials to log in.

2. Open Credential Management
   • From the main menu, select Manage your credentials.

3. Add new credentials
   • Click the add credential to open a pop-up window to options to add a credential
   • Select Get started in the add credential section as shown below
   • This opens up a pop-up connect window where you can start the process of adding a new credential

4. Select the Provider

• Type the provider name in the search box as shown below
• Select your utility provider from the search results 
• Click Continue to proceed

5. Enter the credential details
   • Enter the Username and Password for the credential and click Submit

6. Select Your MFA Method
   • You will be shown available MFA methods for the credential. 
   • Choose where to receive your one-time verification code (phone or email).
   • Confirm your choice and click Send verification code.

7. Enter the Verification Code
   • Check your selected method (Email/Phone) for the security code.
   • Enter the code in the Plug dashboard and click Submit.

1. Resend verification code: If you did not receive the MFA code on your selected method within 60 seconds, click Resend verification code to send the code again to the selected MFA method
2. If you selected an MFA method (email / phone) and discover you no longer have access to it, you can choose another method from the previous screen, Click Select another verification method to go back and select an alternate MFA method.

8. Success Confirmation
   • A success message will appear confirming that your credential is reverified.
   • The credential status will update to Connected.

For existing credentials

1. Login to Plug Dashboard
   • Go to the Plug dashboard.
   • Use your Plug credentials to log in.

2. Open Credential Management
   • From the main menu, select Manage your credentials.

3. Identify Credentials Requiring Verification

• Click the ‘Select saved filter’ option and select MFA Refresh Required from the dropdown
• You will be shown all credentials which need MFA re-authentication.

• Click Add row and select the first dropdown as ‘Provider name’, second dropdown as ‘Is equal to’, and third dropdown as ‘Required utility name’.
• Click Search to show MFA re-authentication required credentials for the selected utility.

• Click a username from the results, to open the Credential Details page.

4. Start MFA Verification
   • Click the Retry MFA Verification button next in the credential details page to start the MFA verification process.

5. Select Your MFA Method
   • You will be shown available MFA methods in a pop-up window. 
   • Choose where to receive your one-time verification code (phone or email).
   • Confirm your choice and click Send verification code.

6. Enter the Verification Code
   • Check your selected method (Email/Phone) for the security code.
   • Enter the code in the Plug dashboard and click Submit.

1. Resend verification code: If you did not receive the MFA code on your selected method within 60 seconds, click Resend verification code to send the code again to the selected MFA method
2. If you selected an MFA method (email / phone) and discover you no longer have access to it, you can choose another method from the previous screen, Click Select another verification method to go back and select an alternate MFA method.

7. Success Confirmation
   • A success message will appear confirming that your credential is reverified.
   • The credential status will update to Connected.

8. Repeat the process for all affected credentials
   • Return to the credential list page and repeat the above steps for all credentials.

Expected Results

• Credential status detail changes from Multi factor authentication refresh required → Login and data discovery success.
• Plug begins fetching billing and usage data automatically.
• No further MFA action is required unless:
  1. MFA settings are changed on the utility’s website, or
  2. Account credentials are reset.

Failure scenarios: