Other Access Limitations
- Issue: Arcadia is unable to proceed with logging in or extracting data.
- Reason: Various account-related restrictions, such as:
- The utility account is locked.
- No usage activity is displayed on the account, no accounts.
- No recent bills or bills are inaccessible on the site.
- A password reset is needed.
- The utility account is locked.
- Resolution:
- Log into the provider’s website and take necessary actions, such as unlocking the account, enabling e-billing, or updating the password.