Why is the Amount Due shown as “null” for some statements at the pass-through provider level?
- According to our standards, the Publisher is responsible for issuing the invoice and collecting payments. Pass-through providers do not directly request or collect payments. As a result, the Amount Due is displayed as “null” at the pass-through provider level.
Example: An invoice issued by the Publisher includes charges from both the Publisher and a pass-through provider. The Amount Due is shown for the Publisher, while it appears as “null” for the pass-through provider, since payment collection is not their responsibility.