General Queries
- Arcadia Status Page – Service Availability & Downtime
- Credential Submission Error
- Status and Status Detail Descriptions
- Pre-checks Before Raising a Zendesk Ticket
- status - INVALID_CREDENTIALS
- Status - MULTI_FACTOR_AUTHENTICATION_REFRESH_REQUIRED
- Status - Other Access Limitation
- Multi-Factor Authentication (MFA) for Providers in Arcadia
- Missing Bills/Accounts/Statements
- Utility Cloud/Plug - Enabled Providers
- Plug : ConEd Third Party Portal
- Account/Credential Status issues
- Login Error / Access Error
- Could you provide an example site with site name, site code and site number?
- Can a meter exist without a site information?
- Site Number
- Site code and its length
- Length of Site name
- UC Console
- Bulk upload sites to the platform