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Status and Status Detail Descriptions

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Shelton Bilgates
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Credentials
status statusDetail isCustomer ActionRequired isAccessible Description
CONNECTION_SUCCESS LOGIN_AND_DATA_DISCOVERY_SUCCESS false true Arcadia was able to log into and discover data for the utility account.
CONNECTION_IN_PROGRESS PROVIDER_WEBSITE_INACCESSIBLE false false Arcadia was not able to access the provider website due to issues with the provider website.
- ISSUE_UNDER_REVIEW false true Arcadia discovered an issue while trying to access the utility website. The Arcadia team has started to investigate the issue and will update the status accordingly
- PROVIDER_WEBSITE_NAVIGATION_FAILURE false true Arcadia’s utility website navigation procedure has failed. The Arcadia team has started to investigate the issue and will update the status accordingly.
- UNSUPPORTED_CAPTCHA false true Arcadia’s CAPTCHA procedure has failed. The Arcadia team has started to investigate the issue and will update the status accordingly.
- EMAIL_APPROVAL true false Arcadia has sent a request for account enrollment and is awaiting the end user confirmation. Data will be blocked until approval is given.
- REQUIRES_ENROLLMENT false false Arcadia is in the process of setting up a connection with a third party portal for data access
- DATA_EXTRACTION_IN_PROGRESS false true Arcadia has received credentials for a non-RTCV supported provider and is actively running jobs to validate them and fetch data.
CONNECTION_FAILURE INVALID_CREDENTIALS true false Arcadia failed to login to the utility account due to incorrect credentials.

Please review and update the username and password for the credential.
- UNSUPPORTED_MULTI_FACTOR_AUTHENTICATION true false Arcadia failed to login because Arcadia does not support multi-factor authentication.

You may be able to disable the multi-factor authentication requirement at login by configuring your utility account or reaching out to your provider.
- MULTI_FACTOR_AUTHENTICATION_FAILURE true false Arcadia failed to login. The multi-factor authentication request failed due to an invalid OTP.
- MULTI_FACTOR_AUTHENTICATION_TIMEOUT true false Arcadia failed to login. The multi-factor authentication request failed due to lack of a OTP being submitted in time or the request was abandoned.
- MULTI_FACTOR_AUTHENTICATION_REFRESH_REQUIRED true false Arcadia is unable to login as the multi-factor authenticated session has expired. You can refresh the access by submitting a new OTP for the credential.
- OTHER_ACCESS_LIMITATION true false Arcadia is unable to proceed with logging into the account and/or extracting data due to a variety of reasons.

These reasons could include but are not limited to:

- The utility account is locked
- There are no usage activity displayed on the utility account
- E-billing needs to be enabled by the account
- The utility account holder needs to change the password
- UNSUCCESSFUL_EMAIL_APPROVAL false false Arcadia could not access third party portal data as end-user did not grant necessary access
- USER_REVOKED_ACCESS true false Arcadia's connection with third party portal was terminated as end-user revoked access
 
 
Accounts
status statusDetail isCustomer ActionRequired Description
CONNECTION_SUCCESS DATA_ACCESSIBLE false Arcadia is able to successfully connect to the utility account and extract the latest statement data from the account.
CONNECTION_IN_PROGRESS ISSUE_UNDER_REVIEW false Arcadia was able to access the data from the utility website, however, we are not able to store the data in our systems. This could be due to the data failing our data quality audits or validations.

While the exact issue is unknown, our team has started looking into it and will update the status accordingly.
- EMAIL_APPROVAL true Arcadia has sent a request for account enrollment and is awaiting the end user confirmation. Data will be blocked until approval is given.
- REQUIRES_ENROLLMENT false Arcadia is in the process of setting up a connection with a third party portal for data access
NEW_ACCOUNT NO_ACTION_REQUIRED false Arcadia discovered a new account when checking for data associated with a credential. Note that this state is transient and will be updated the next time Arcadia checks for more data. This state is primarily intended to make it easier to process the scenario when new accounts are discovered. It is not related to the number of statements associated with an account.
DATA_ACCESS_FAILURE CREDENTIAL_ISSUE true Arcadia is unable to connect to the utility account due to an issue with the credentials provided.

Please refer to the status and status detail of the related credential for more details.
- NO_DATA_AVAILABLE true Arcadia is able to access the utility account and there is no data for this specific account, though there was data for this account in the past.

Please check if there is data available for this specific account by logging into the utility provider website.
- UNSUCCESSFUL_EMAIL_APPROVAL false Arcadia could not access third party portal data as end-user did not grant necessary access
- USER_REVOKED_ACCESS true Arcadia's connection with third party portal was terminated as end-user revoked access
INACTIVE NO_BILLS_DISCOVERED_AFTER_MOST_RECENT_NEXT_EXPECTED_POST_DATE false Arcadia has not discovered a new bill for at least 45 days after the nextExpectedPostDate.
- NO_BILLS_DISCOVERED_AFTER_FINAL_BILL_NOTICE false Arcadia does not expect to discover new bills for this account as it has received a Final Bill notice or has been marked as inactive on the utility provider website.

⚠️ Arcadia will treat an account as "finaled" if we see "final bill" explicitly written on the bill. If an account is finaled and the provide chooses to not communicate that on a bill, Arcadia would not be able to treat those accounts as "finaled" accounts.
 
 
Meters
status statusDetail isCustomerActionRequired Description
INTERVALS_NOT_REQUESTED INTERVALS_DISCOVERY_QUEUED false Initial state when intervals have not yet been activated for organizations without auto meter activation or instant intervals enabled and the discovery job is queued, but has not begun.
- INTERVALS_DISCOVERY_IN_PROGRESS false State when intervals have not yet been activated for organizations without auto meter activation or instant intervals enabled and the discovery job is in progress, but has not completed.
- INTERVALS_EXTRACTION_NOT_REQUESTED false State when intervals have not been activated and discovery has been completed.
INTERVALS_PENDING REQUIRES_ENROLLMENT false Arcadia is in the process of setting up a connection with a third party portal for data access
- EMAIL_APPROVAL true Arcadia has sent a request for account enrollment and is awaiting the end user confirmation. Data will be blocked until approval is given.
INTERVALS_IN_PROGRESS INTERVALS_EXTRACTION_IN_PROGRESS false Intervals activated
INTERVALS_SUCCESS INTERVALS_AVAILABLE false Intervals available up to a recent date
INTERVALS_FAILURE INVALID_CREDENTIALS true Credentials not valid
- ACCOUNT_INACCESSIBLE true Unable to access account
- INTERVALS_ACCESS_ERROR false Error in data collection, processing or delivery
- UTILITY_SITE_ERROR false Transient error in data collection due to a site issue. Generally resolves itself in re-try
- UNSUCCESSFUL_EMAIL_APPROVAL false Arcadia could not access third party portal data as end-user did not grant necessary access
- USER_REVOKED_ACCESS true Arcadia's connection with third party portal was terminated as end-user revoked access
- INTERVALS_DISCOVERY_FAILED false 4 attempts to discover a meter have been attempted, resulting in the terminal state for discovered meters.
INTERVALS_NOT_SUPPORTED SERVICE_TYPE_NOT_SUPPORTED false Meter of an unsupported service type
- PROVIDER_NOT_SUPPORTED false Provider not supported for plug intervals
- INTERVALS_NOT_PUBLISHED false The provider publishes smart meter data in general but has not provided intervals for this specific meter (it may not be upgraded to a smart meter yet).

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