The status INVALID_CREDENTIALS appears when the login credentials (username and/or password) saved in your dashboard are not allowing a successful login to the utility provider’s website.
Recommended Actions
- Access the Provider’s Website
- Use the exact URL shown in the dashboard for the affected credential.
- Validate Your Credentials
- Attempt to log in manually using the same username and password saved in the dashboard.
- Update If Needed
- If the manual login fails, reset or correct your credentials and update them in the dashboard.
- If the manual login fails, reset or correct your credentials and update them in the dashboard.
Further Assistance
If you’ve successfully logged in on the provider’s website using the same credentials, but the error persists, please reach out to our support team. Including a screenshot of a successful login can help us troubleshoot the issue more efficiently.