What should I do if I cannot access Arcadia services?
If you're experiencing issues accessing Arcadia services, follow these steps to check for potential service outages:
Visit the Arcadia Status Page: Check Arcadia's Status Page to see if there are any ongoing outages or maintenance updates.
What is the impact of a service outage?
During an outage, you may experience:
- Difficulty logging in or using Arcadia products.
- Delayed or missing statement and invoice processing.
- Syncing issues with utility credentials.
- Increased response times for data updates.
How do I know if the issue is being addressed?
- Our engineering team actively monitors and resolves issues as they arise.
- Updates are posted on the Arcadia Status Page in real-time.
What can I do while waiting for a resolution?
-
Monitor the Status Page: If an outage is reported, it means our team is already working on a fix.
- Contact Support: If your issue is not listed on the status page, please submit a ticket with details about your problem.
For further assistance, please reach out to our support team via Zendesk